ServicEngine Ltdhttps://www.sebpo.com/ +1 856-547-1257 email@example.com
About Business Network
ServicEngine Ltd SEBPO was the first business process outsourcing (BPO) company in Bangladesh. It grows at a rate of over 40% each year. Why? We are a unique company providing quantifiable and sustainable value to our clients. We are different and you will notice. Besides our exceptional employees, here are the top 3 reasons why we’re better than the rest (and our clients will attest to these claims!):
Strategic Partner. We are not the typical outsourcing company focused on the short term. We invest in a building a meaningful long term business relationship. Whether our clients’ success metrics are about quality, cost, responsiveness, satisfaction, or market share, we are focused and aligned on their success. We are friendly and flexible and will do whatever it takes to exceed our clients’ expectations. We are an extension of our clients’ teams. We offer a global platform to improve processes and be more competitive.
Client Management. We believe proactive communication and responsive action is critical for our clients. That is why we have a U.S.-based Client Manager assigned as a single point of contact to make it easier for our clients to interact with us on a regular basis. This person acts as a member of the clients” team and is available 24/7 for their needs. This is the person that drives client results.
Performance-Driven Culture. Our leadership team comprises successful engineers, who have applied engineering methodologies and discipline to a services world. They believe you cannot manage what you can’t measure, so our employees have formal metrics-based scorecards that ensure ServicEngine’s Key Performance Indicators are aligned with our clients’ key business goals. Scorecards are unique by program to ensure alignment with specific metrics that have the most affect on overall program performance and value creation. Scorecards are heavily weighted on delivering quantifiable value for both the quantitative and qualitative objectives, and they drive continuous improvement.
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