Vacancy
Not specific
Job Context
Above IT is hiring Customer Service Executive for Help Center. She will have to answer incoming & outgoing calls from customers who wants to know about our services, answer customer query, manage complaints and troubleshoot critical call queries. She will have the Sense of responsibilities, analytical ability.
Job Responsibilities
- Maintaining the relationship between company and customers.
- Listen & handle customer queries about products & services effectively.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
Perform every call actively to solve client’s problem. - Take feedback from customer about service.
- Report time to time to the team leader for complicated issues.
- Manage large amounts of inbound and outbound calls in a timely manner.
Employment Status
Full-time
Educational Requirements
- HSC
- Skills Required: call center executive, data entry operator, Social Media Management
Additional Requirements
- Age 18 to 24 years
- Only females are allowed to apply
- Bangla and English Typing Must be known
- Apply if you are from Uttara, Uttar Khan, Dakkhin Khan and Turag.
Workplace
- Work at office
Job Location
Dhaka (Uttara)
Salary
- Tk. 7000 – 10000 (Monthly)
Compensation & other benefits
- Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Half Yearly
- Festival Bonus: 2
